Privacy Policy

Last updated on: 6th July, 2023
  1. 1.
    General is managed and operated by Shopsense Retail Technologies Limited (“Fynd”, “we”, “us” or “our”), a company incorporated under the Companies Act, 1956, having its registered office at 1st Floor, Wework Vijay Diamond, Opp. SBI Branch, Cross Road B, Ajit Nagar, Kondivita, Andheri East, Mumbai 400093 and is a subsidiary of Reliance Retail Ventures Limited.
    1. 1.1
      Fynd owns and operates the website (“Website/Platform”) and corresponding mobile application called, which gives Users an image conversion service. It works 100% automatically and you have the option of converting images into formats that are supported on our Platform (“Service”).
    2. 1.2
      This privacy policy (“Privacy Policy”), together with the Terms govern your use of the Platform and describes our policies and procedures on the collection, use, disclosure, processing, transfer, and storage of the information provided to us by you. By using, browsing, accessing, the Service on the Platform you agree to be bound by the terms of this Privacy Policy and consent to the collection, storage, possession, dealing, handling, sharing, disclosure or transfer of your information in accordance with the terms of the Privacy Policy. We shall not use the User’s information in any manner except as provided under this Privacy Policy. Capitalised terms used herein if not defined shall have the same meaning as ascribed to them under the Terms.
    3. 1.3
      This document is an electronic record and is governed by the provisions under the Information Technology Act, 2000 and rules made thereunder as may be applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
    4. 1.4
      This Privacy Policy sets out the type of information collected from the Users, the purpose, means and modes of usage of such information and how and to whom we shall disclose or transfer such information.
    5. 1.5
      Please take a moment to familiarize yourself with our Privacy Policy. If you do not agree with any provisions of the Terms or this Privacy Policy, we advise you to not use or access the Platform.
  2. 2.
    Type of Information Collected
    1. 2.1
      You may access and use the Platform without signing up or creating an account, and transform a limited number of images, as permitted on the Platform. We do not collect any information from you regarding your name, mailing address, phone number, email address for you to access of use the Platform.
    2. 2.2
      1. 2.2.1
        Images, Pictures, Photos;
      2. 2.2.2
      3. 2.2.3
        Financial information such as bank account or credit card or debit card or other payment instrument details; and
      4. 2.2.4
        Any information which may be considered to be personal information under applicable laws.
        (collectively, referred to as “Sensitive Personal Data or Information”).
    3. 2.3
      Please note we do not read or collect file content, metadata or any Sensitive Personal Data or Information from files you upload. However, we may retain copies of the uploaded file, in an anonymised form, for the purposes as specified in this Privacy Policy.
    4. 2.4
      We may also collect the number of converted files, the number of errors, and the total file size of all your conversions.
    5. 2.5
      Due to the communications standards on the Internet, when you visit, access or browse the Platform, we automatically receive the uniform resource locator of the site from which such you visit, access or browse the Platform, details of the website you visit on leaving the Platform, the internet protocol (“IP”) address of each User’s computer operating system, type of web browser the User is using, email patterns, and the name of the User’s internet service provider. This information is used solely to analyse overall User trends and to help us improve our Service.
    6. 2.6
      The Platform uses temporary cookies to store certain data. We do not store any Sensitive Personal Data or Information. Information collected by us, by any means whatsoever, that does not personally identify the User as an individual (such as patterns of utilization described above) is exclusively owned by us and may be used by us and third party service providers for technical administration of the Platform, user administration, research, development, and other purposes.
    7. 2.7
      You understand that you may set or amend your web browsers to delete or disable cookies. If you choose to disable cookies on your computer or mobile telecommunication device, it may impair, degrade or restrict access to certain areas of the Platform.
  3. 3.
    Use of Information Collected
    1. 3.1
      1. 3.1.1
        Providing the Service to you.
      2. 3.1.2
        To develop, deliver, process and improve our Platform and Service.
      3. 3.1.3
        For internal analytical and research purposes such as auditing, data analysis and research to improve our Platform and Service and customer communications.
      4. 3.1.4
        To meet any legal or regulatory requirement or comply with a request from any governmental or judicial authority.
      5. 3.1.5
        To resolve any request, dispute, grievance or complaint raised by you in relation to your use of the Platform.
      6. 3.1.6
        To detect or monitor any fraudulent or illegal activity on the Platform; and
  4. 4.
    Security and Disclaimers
    1. 4.1
      The security of your files and information is important to us. We have implemented security policies, rules and technical measures, as required under applicable law including firewalls, transport layer security and other physical and electronic security measures to protect your data and information from unauthorized access, improper use or disclosure, unauthorized modification and unlawful destruction or accidental loss. When you submit your information on the Platform, your information is protected through our security systems. Please note that we use international and industry-recognized standards such as per applicable laws, rules and regulations.
    2. 4.2
      Your information is contained within secured networks and is only accessible by a limited number of authorized persons who have access rights to such systems or otherwise require such information for the purposes provided in this Privacy Policy. These authorized persons are also under an obligation to keep such information confidential.
    3. 4.3
      Although we make best possible efforts to transmit and store all the information provided by you in a secure operating environment that is not open to the public, you understand and acknowledge that there is no such thing as complete security and we do not guarantee that there will be no unintended disclosures of any information and potential security breaches. You agree not to hold us responsible for any breach of security or for any action of any third parties that receive your information or events that are beyond our reasonable control including, acts of government, computer hacking, unauthorized access to computer data and storage device, computer crashes, breach of security and encryption, etc.
    4. 4.4
      You agree and understand that we do not exercise control over third party websites displayed as search results or links on the Platform. These other sites may place their own cookies or other files on the Users’ computer, collect data or solicit personal information from the Users, on which we have no control and shall not be held responsible or liable. We do not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor do we guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such websites. The inclusion or exclusion does not imply any endorsement by us of such websites, the websites’ provider, or the information on the website.
  5. 5.
    Retention of information
    1. 5.1
      Please be informed that we reserve all the rights to retain your files or any information and data collected form you pursuant to this Privacy Policy for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted under the applicable law.
  6. 6.
    1. 6.1
      We reserve the right to amend this Privacy Policy at any time. The Privacy Policy, as and when modified, shall be updated on the Platform. We encourage you to review this Privacy Policy whenever you visit our Platform to understand how your Personal Information is used.
  7. 7.
    Governing Law
    1. 7.1
      The terms of this Privacy Policy shall be governed and construed in accordance with the laws of India. Any dispute regarding or arising out of this Privacy Policy shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.
  8. 8.
    1. 8.1
      Whenever possible, each section of this Privacy Policy shall be interpreted in a manner so as to be valid under applicable law. However, in the event any provision is held to be prohibited or invalid, such provision shall be ineffective only to the extent of such prohibition or invalidity, without invalidating the remainder of such provision or other remaining provisions of this Privacy Policy.
  9. 9.
    Feedback or Concern
    1. 9.1
      If the User has any concerns, feedback, review or any request, the User is free to contact the Company at Customer care id -

      Shopsense Retail Technologies Limited
      CIN. U52100MH2012PTC236314
      1st Floor, Wework Vijay Diamond, Opp. SBI Branch, Cross Road B, Ajit Nagar,
      Kondivita, Andheri East, Mumbai 400093